About the Role
We are seeking a dedicated and experienced Customer Support Agent fluent in both English and Spanish to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, providing professional and efficient assistance with inquiries, issues, and requests related to our financial products and services.
Requirements
Fluency in both English and Spanish (written and spoken) is essential.
Minimum of 5 years of experience in customer support or a related customer-facing role.
Strong communication and interpersonal skills, with the ability to empathize with customers and diffuse tense situations.
Proficiency in using CRM software and other customer support tools.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
About the Company
Founded in 2015, Prince Financial Solutions is a leading financial services firm specializing in financial consulting, investment, wealth management, retirement planning, tax advisory, and risk management. Our mission is to empower clients with the knowledge and tools needed for financial success. At Prince Financial Solutions, we pride ourselves on our client-centric approach, offering tailored solutions to meet the unique needs of individuals, families, and businesses. Our team combines deep industry knowledge with innovative strategies to deliver exceptional results. We foster a collaborative and inclusive work environment where every team member is valued and has the opportunity for growth and development. Joining our team means being part of a dynamic organization committed to excellence and continuous learning. Whether you're an experienced professional or starting your career, Prince Financial Solutions offers a supportive setting to advance your career and make a meaningful impact in the world of finance. Come grow with us.